Support

Support Office Date:
24 Nov 2017
Support Office Time:
20:11
Support Status:
Not Available
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Calendar Legend:

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Support availability calendar

The calendar below reflects the Support office availability within the current month. It also serves as a reference for the public holidays, date and time in the country where the Support office is located.

Solve a Problem

If you have problems with EZTitles or maybe you have found a bug, please consider these actions first:
  • Take the time to read our manuals. They may provide you with the answer you seek;
  • Check the Customers Area section for an update. If the bug that troubles you has already been found, downloading the latest version may solve your problem;
  • Read through the Change Log section. When a new version is released we post there all the information about bugfixes and new functionality.

If you still can't find an answer to your problem above, please send us an e-mail at support@eztitles.com. Please also include the following information in your message:
  • Your unique client number from the Registration Form you have received upon your purchase;
  • EZTitles/EZConvert version you are running (found in "Help/About", along with your registration, if you have any);
  • OS version (Windows XP, Windows Vista, Windows 7, Windows 8);
  • Detailed description of your problem;
  • Detailed description of your computer system (mainboard, processor, video/capture card, etc., you can copy/paste that information from "Help/About" in your software).

We will provide you with an explanation of your problem, possible workaround and if we are going to search for its solution in a future version of our products.