Support availability calendarThe calendar below reflects the Support office availability within the current month. It also serves as a reference for the public holidays, date and time in the country where the Support office is located.
Solve a Problem
If you have problems with EZTitles or maybe you have found a bug, please consider these actions first:
- Take the time to read our manuals. They may provide you with the answer you seek;
- Check the Customers Area section for an update. If the bug that troubles you has already been found, downloading the latest version may solve your problem;
- Read through the Change Log section. When a new version is released we post there all the information about bugfixes and new functionality.
If you still can't find an answer to your problem above, please send us an e-mail at firstname.lastname@example.org
. Please also include the following information in your message:
- Your unique client number from the Registration Form you have received upon your purchase;
- EZTitles/EZConvert version you are running (found in "Help/About", along with your registration, if you have any);
- OS version (Windows XP, Windows Vista, Windows 7, Windows 8);
- Detailed description of your problem;
- Detailed description of your computer system (mainboard, processor, video/capture card, etc., you can copy/paste that information from "Help/About" in your software).
We will provide you with an explanation of your problem, possible workaround and if we are going to search for its solution in a future version of our products.